With all topics we also provide one time services. Thus you can perform all task and services within your company yourself and only ask for selective support at a certain time for a certain topic.
Please note: All services are only offered to companies! This is why you need to provide your VAT-ID.
The support contingent is a time pool. It is supposed to ease your and our financial life. You purchase 8, 16 or more hours of services and consulting. Each time you need assistance, you do not have to get a quote and write an order or issue a payment. Without administrative barriers we can act quickly.
In contrast to the SLAs the support contingent does not guarantee defined response times. But within the contingent you can order tasks to your needs, be it support, consulting or a special workshop. In response to your request the tasks will be done at an agreed date. Time is accounted in steps of 15 minutes. The used time is subtracted from the support contingent and you get information about the remaining time.
Fast, straightforward – the way you like it!
Possible topics in a workshop can be:
- Public Key Infrastructures,
- the use of hardware security modules,
- introduction to two factor authentication,
- discussion and decision of the way of installation,
- installation of systems,
- introduction into the usage, the API and connection to other applications,
- backup and restore of privacyIDEA,
- redundant scenarios,
- development of privacyIDEA modules.
The number of workshop participants is usually not limited. But the size of the group should be this, that a productive, sensible working and learning is possible.[/vc_column_text][/vc_column][/vc_row]