Ruppiner Kliniken GmbH uses privacyIDEA to secure remote access to the LAN via the Citrix gateway. This enables doctos and staff to perform individual tasks from home without having to make extra trips to the clinic for these small actions. A commercial two-factor system that went end-of-life was successfully replaced with privacyIDEA. The processes for rolling out the tokens and the responsibilities in the helpdesk were significantly optimized in the process. Especially for helpdesk tasks, privacyIDEA’s rights concept ensures that the management view for helpdesk staff is not overloaded, but allows for the few targeted actions that are necessary.